does not automatically qualify for a refund. Please follow the setup tutorials or contact our support team for assistance.

If you made a mistake while choosing your subscription plan and completed the payment, you can create a support ticket. For example, if you wanted to buy a 3-month plan but accidentally purchased a 12-month plan, our support team will review your request and decide if a refund or adjustment is possible.

Important Notes

Refunds are not guaranteed and will be reviewed by our support team.

Refunds may be refused if the issue is caused by slow internet, unsupported devices, incorrect setup, or failure to request a trial before purchasing.

By purchasing a Lucid IPTV subscription, you agree to this refund policy.